[May Point Network] Recently, China Southern Airlines Co., Ltd. (hereinafter referred to as China Southern Airlines), the airline with the most developed domestic route network and the largest passenger traffic in the year, announced that the first phase of its call center has been expanded...
[May Point Network] Recently, China Southern Airlines Co., Ltd. (hereinafter referred to as China Southern Airlines), the airline with the most developed domestic route network and the largest passenger traffic volume in the year, announced that the first phase of its call center has been expanded, and new lines have been completely replaced to expand personnel. As well as the size of the venue, the customer experience of the passengers will be fully upgraded. "This expansion of China Southern Airlines Call Center is not only to meet the needs of China Southern Airlines customers, but also to provide more customers with a better service experience." The head of China Southern Airlines Call Center said.
Tang Wei, general manager of the remittance market, said: â€œBefore passengers call the call center to book tickets, the first is to call the call center to ask for the ticket, and then call the bank to pay, called the â€œtwo-way phoneâ€ mode. Remittance World has researched a telephone model for China Southern Airlines, which is to input the bank card number and password through the telephone keypad and directly transfer it to the bank (the call center does not retain the account information of the customer). In this way, we have improved the customer. The security and success rate of payment."
China Southern Airlines Call Center was established in 2003. With Guangzhou as the center and 16 branches across the country, the nationwide interconnection has been achieved. China Southern Airlines' five-star diamond sales service hotline 95539 has become an important channel for communication between China Southern Airlines and its customers.
With this expansion, China Southern Airlines Call Center invested a lot of resources to achieve a comprehensive system upgrade. Continue to adhere to the one-stop, all-round customer service concept, to provide customized professional solutions for all types of terminal customers of China Southern Airlines, so that customers can obtain a more complete service experience.
Since its establishment seven years ago, China Southern Airlines Call Center has been guided by the service-oriented and innovative attitude. In 2007, China Southern Airlines teamed up to remit the world and became the first airline in China to launch a telephone payment method. This broke the traditional domestic airline ticketing model and satisfies the need for customers to purchase tickets and complete payment instantly. As a result, China Southern's call center has also changed from a cost center to a profit center.
Through China Southern Airlines' five-star diamond sales service hotline 95539, passengers can make air ticket reservations and realize online payment anytime and anywhere. No need to spend time to collect tickets, no need to wait for delivery, no cash payment, you can enjoy safe, convenient and fast aviation services.
According to the relevant person in charge of the China Southern Airlines Call Center, the call volume and sales volume of the call center have achieved record success in recent years, with an average annual growth rate of more than 30%, which plays an increasingly important role in China Southern Airlines ticket sales and customer service. .
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